Relevant to:
GuestsSpeakersEvent Managers & AssistantsAccount Owners

At Remo, we recognize each event is unique and has different needs. So, we created plans that cater to a wide range of event needs while being cost-effective.

For a breakdown of our new plans and the benefits each have to offer, check out our pricing page here

All our new plans use a usage-based pricing structure to give you the best value for your events. This way, you only have to pay for the guests attending your event, a term we’re calling guest-days.

guest-days are only for the number of guests attending your event, it does not include number of guests registering for your event

Don’t worry! This article will go through everything you need to know about what a guest-day is and how it works.

This article covers:

What is a Remo guest-day

A guest-day is a 24-hour period of time that begins as soon as a guest occupies a seat at a table for the first time.

During this 24-hour period, your guest can enter or rejoin any of your events, and this will still be counted as one guest-day used.

If your guest stays in an event or joins another event beyond the 24-hour time period, this will be counted as a new guest-day.

Both Guests and Speakers will be counted towards your guest-day usage. Event Hosts (Account Owners, Event Managers, Event Assistants) will not be counted towards your guest-day usage.

Let’s walk through a few examples of guest-days in action:

Example 1:

Guest A enters Event 1 at 10:00 AM PT on October 12. The guest stays for the full 12-hour duration of the event and then leaves. They then enter Event 2 (hosted by the same company) at 10:00 AM PT on October 13 and stays for another 12 hours.

This counts as 2 used guest-days.

Why? – Guest A entered the second event after their 24-hour time period had finished. Therefore, when they joined the second event, this was counted as a new guest-day.

Example 2:

Guest B enters Event 1 at 10:00 AM PT on October 12, stays for 24 hours, and leaves the event completely at 9:59 AM PT on October 13. During this time, they jumped into various simultaneous events run by the same company.

This counts as 1 used guest-day. 

Why? – All events this guest joined during the 24 hour time period were run by the same company, so the guest can enter any number of events run by this company within their 24-hour time period without using up additional guest-days. 

Example 3: 

Guest C has entered Event 1, at 10:00 AM PT on October 12. They then leave the event the next day at 10:00 PM PT on October 13.

This counts as 2 used guest-days.

Why? – The guest left the event after their 24 hour time period is up, therefore this would be counted as using an additional guest-day.

Keeping track of guest-days usage

You can easily keep track of your team’s guest-day usage through your Account Settings.

Here’s how:

Event Managers and Event Assistants will only have access to the number of guest-days available on their account.

1. Log in to your Remo Account here

2. Click the menu button (3 parallel horizontal lines) in the upper left corner of your screen, and click ‘Account Settings

3. Select the ‘Guest Usage’ tab from the left-hand side of your screen

4. Here you will be able to see an overview of your guest-day usage, including:

  1. The number of remaining guest-days on your account
    You will also receive 3 notification emails when your guest-day usage is 50% used up, 75% used up, and 100% used.
  2. Your current plan
  3. The number of guest-days used (you can view guest-days per week or per month)
  4. The number of guest-days used per event
  5. Your guest-day purchase history (a record of all your past guest-day purchases)

guest-day purchases are separate from your Remo plan purchases. If you would like to access your past invoices from any non-guest-day purchase, please refer to this article instead

5. If you would like to purchase more guest-days check out the next section below

Adding additional guest-days

Looking to top-up your guest-days for your account? Check out this article!

And that’s everything you need to know about guest-days!

Happy hosting!