Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is!

Solution 1: Try refreshing your browser

  • Soft Refresh: CMD + R
  • Hard Refresh: CMD + SHIFT + R

Solution 2: Check to make sure you are using a compatible device and browser. Check for the list of compatible devices and browsers here

Solution 3: Confirm the Microphone/ Camera settings for your browser

How to Allow Chrome Access to my Camera and Microphone

How to Allow Firefox Access to my Camera and Microphone

How to Allow Safari Access to my Camera and Microphone

Solution 4: Allow your browser to access your computer's Microphone and Camera

For MacOS 10.14 (Mojave) or above users:

In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your mic and cam. You can check on this and allow your browser to access your mic and cam from the Security & Privacy section in your System Preferences. 

Here's how:

1. Open up System Preferences

2. Click on the 'Security & Privacy' section  

3. Select the 'Privacy' tab  

4. Click on 'Camera' from the list of options, and tick the box next to the browser you are using to allow access (make sure this is a Remo supported browser)

5. Repeat step 4 for your 'Microphone'  

6. After doing this, restart your browser for the updates to take affect

For MacOS 10.13 (High Sierra) and earlier users:

If you use an older version of MacOS, there are no system level controls for your camera, and instead MacOS will default to the settings on the application level. However if your mic selection isn't sticking, there is a system level control for your mic. Here's how you can adjust this: 

1.  Open up System Preferences

2.  Click on 'Sound' and then select the Input tab 

3.  This area will list all input devices that are available, select the device you would like to use for Input

Solution 5: Check for Audio Inputs and Outputs on your Device

You also need to check that the right audio inputs and outputs are selected in the settings, here's how you can check this:

1.  Open up System Preferences 

2. Click on 'Sound'

3. Click on the Output tab and select the desired output option from the list

4. Click on Input tab and select the Input you want from the list 

You can also check if the input is working by checking the input level as you talk. If the bars are moving then your microphone is working!

Solution 6: Confirm Camera and Audio Inputs and Outputs on Remo

If your computer has multiple screens or you use different audio devices to record or listen, you may have selected a different audio input or output by accident. Thus, you now need to pick the right one to work with Remo

1. Click the menu icon (3 parallel horizontal lines) in the upper left corner of your screen

2. Select the desired Audio Input and Output from the dropdown menu under Microphone

3. Select the desired Webcam Source from the dropdown menu under Camera

Solution 7: Disable Anti-Virus Software

If none of the methods above work, check if there is antivirus software enabled, if there is, temporarily disable it and then refresh the page to see if the camera or microphone is working when the antivirus software is disabled

If your camera or microphone is still not working, please contact us on Chat by clicking the 'Need Help' button in the lower left corner of your screen