If you’re not able to turn on your microphone or camera and/or you’re seeing a red cross next to your microphone and camera buttons in your bottom menu toolbar... it’s likely that you haven’t given your browser permission to access your microphone and camera.
This article is how you can allow Safari to access your camera and microphone, please refer to this article if you're using Chrome, or this one if you're using Microsoft EdgeChrome, Safari, and Microsoft Edge are the only supported browsers at the moment, so if you’re using another browser please first try switching to either Chrome, Safari, or Microsoft Edge to see if that resolves your microphone or camera issue.
Solution 1: Give Browser Immediate Access to Camera and Microphone
To give Safari permission to use your microphone and/or camera, please follow the below instructions:
Click on the ‘microphone’ or ‘camera’ button in the bottom menu toolbar
A popup should appear at the top of your screen asking for permission to use your camera and microphone. Click ‘Allow’
For the smoothest experience, click on the red video or microphone button on the right hand side of the URL and click ‘Always Allow on “live.remo.co”’
4. If the popup does not appear, click ‘Safari’ in the top menu bar and then select ‘Settings for This Website’. And then next to ‘Camera’ and ‘Microphone’, select ‘Ask’ or ‘Allow’ from the respective dropdown menus
Solution 2: Check the Browser Settings for Camera and Microphone Permissions
You can also change your browser’s camera and microphone permissions by adjusting your browser permissions:
When in the Remo Event Space, click ‘Safari’ in the top menu bar and then select ‘Preferences’
Select the ‘Websites’ tab and click on ‘Camera’. Next to live.remo.co, select ‘Allow’ from the dropdown menu
If you want the popup asking you for camera and microphone permissions for websites you visit going forward, select ‘Ask’ from the ‘When visiting other websites:’ checkboxRepeat the previous step for the ‘Microphone’ permissions