Recently, we upgraded our audio-video experience to provide you with a smoother and higher quality experience on Remo. This upgraded experience also meant higher quality recordings than ever before (1080p)! 

However, we have found some performance issues with playing back your recordings. We are actively working to address this, but in the meantime we have provided some simple steps below to fix up your recording. 

If you need assistance, or have any questions about this, please do reach out to our team at support@remo.co

Please note, this is only a temporary solution. We are working on fixing the playback issue along with a few other recording issues, on priority and you will be able use the downloaded video from Remo to load directly into your video editing software. For alternate recording solutions during this period, you can also refer to our article here

Having trouble playing your downloaded recording?

Follow these quick and easy steps to fix the video so it's back to its high-quality playable format!

Please note, this article just suggests one possible video encoding tool. There are multiple tools out there, so you can also choose an alternative tool. We just recommend you double check the outputted file from the tool to ensure it's what you expect. 

1. Please download the free software on your computer

     Link for Windows Here
     Link for Mac Here

2. Click "Browse" and select your video recording

3. Then, select "REWRAP" under 'Choose function', and the output file can be ".mp4" or any other format as per your preferred video editor.

4. Press "Start function" to begin!

5. Click on the check box "Open destination at end" to review the rewrapped file at the stored destination and confirm it is now suitable for playback and editing.

Please note, this is only a temporary solution. We are working on fixing the playback issue along with a few other recording issues, on priority and you will be able use the downloaded video from Remo to load directly into your video editing software. For alternate recording solutions during this period, you can also refer to our article here