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Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is!

Solution 1: Check you are using a supported iOS Version and Browser

At the moment, Remo Conference only supports iOS 13.7+ or better on a Safari Browser. For the full list of compatible mobile devices and browsers, please refer to this article here

Here's how you can check the iOS version of your iPhone:

Please note, the steps below were performed on an iPhone 6s in iOS 8. The screen may look different in earlier or later versions of iOS, but the steps will be the same

1. Open the Settings menu

2. Scroll down and select the General option

 3. Tap the About option at the top of the screen

4. Search for the sub-heading 'Version' on the About page, here you will find your iOS version. 

For example, below the iOS version is listed as iOS 8.1.3, this is usually referred to as iOS 8

Solution 2: Allow Safari Access to the Camera and Microphone

For iOS 12 users:

1. Open the Settings app

2. Scroll down and select the Safari option

3. Toggle the 'Camera & Microphone Access' option so that it turns green, this means the setting is enabled

For iOS 13 users:

1. Open the Settings app

2. Scroll down and select the Safari option

3. Scroll down again and select 'Camera'

4. Click the 'Allow' button

5. Return back to the Safari Settings and select 'Microphone' (right below the Camera option)

6. Click the 'Allow' button

On iOS 13, you can choose to give Camera and Microphone Access to specific websites only if you prefer. Here's how you can do that:

1. Go to the website you want to allow microphone and camera access too

2. Tap the 'AA' icon in the address bar

3. Click on 'Website Settings'

4. Click on 'Microphone or Camera', and a pop up box will appear. Click 'Allow' on the pop up box

If you do not see any of the above options, the website has not attempted to access site permissions. In this case, try to refresh the website and repeat the above process

Solution 3: Switch to a Desktop or Laptop Computer

If none of the above options work, please try switching to a desktop or laptop computer first. Please check here for a full list of supported desktop devices and browsers