Ever had an email drop in your inbox from a random sender?


Definitely not what we call a memorable experience. That's why Remo now comes with the ability to customize your sender email address!


With this added capability, you can change the from email address for all event-related emails to your own domain – for example: hello@events.example.com.


Your new custom email address applies to all event-related emails including:

  • Event Invites (Guests and Speakers)
  • Event Registration Emails
  • Event Reminder Emails
  • Team Member Invites
It does not include any transactional emails like the Forgot Password email or Login link email


Let's dive into how you can set this up


Please note, this capability is included in Remo's white label add-on. If you are interested in purchasing the add-on, please contact our Success Team for more information



Step 1: Requesting A Custom Sender Address

Before you can start sending emails from your own email address, there is a quick one-time setup process to confirm ownership of the email address.


To get started, please fill in this short request form with the following information:

  • Your Name & Remo Email Address
  • Your Chosen Sender Email Address* **
  • Your Chosen Sender Name
*To set up a custom email address, you will be asked to configure DNS records for the subdomain, so please first make sure you have access to these records.


**To decrease the risk of emails landing in spam, we highly recommend you use a subdomain for your custom email address (e.g. hello@events.example.com)


Please allow up to 3 working days (72 hours) to complete your request


Once we've received your request, you'll be able to see the following "Requested" message in your Remo Organization Settings > White Label Remo, along with the chosen sender address and name:

Step 2: Configuring your DNS Records

Next, you can expect to receive an email from our team with the DNS records for you to add.


You can also check back in your Remo Organization Settings > White Label Remo for the latest status of your request. Once we've sent the email, you will see a "Awaiting Confirmation" status.


If you have not received a reply from us after 3 working days and there is no status change on your Remo account, please get in touch with our Support team (support@remo.co)

Step 3: Final Setup

Once you've added those DNS records, please let us know by simply replying to our email. We'll then verify the records have been setup correctly and if your email address is ready to use!


If there are no errors, you can expect a reply from us as well as a "Verified" status in your Remo Organization Settings > White Label Remo


Once you see that, your custom sender email address is all set up, and all event-related emails will automatically be sent from your custom email address!

Updating Your Custom Sender Email Address

If you ever need to make changes to either your sender email address, sender name, or both – feel free to reach out to us by filling in the same request form.


Let us know the changes you would like to make, and we will help get that set up for you (please note if you are making changes to the email address, this will require you to adjust/add DNS records once again)

Removing Your Custom Sender Email Address

If you would like to remove your custom email address and return to the Remo default address, please reach out to our Support team (support@remo.co), and we will help switch your account back.